Refund Policy

This Refund Policy explains whether and how subscription payments to DMATX.COM can be refunded.

1. Digital subscription

DMATX plans provide immediate access to digital analytics content. Plans use autopay: the first payment is charged when you subscribe and the plan renews automatically each period until you cancel.

2. Refund eligibility

Because access to the platform is granted immediately on payment, subscription fees are generally non-refundable once access has been provided. If you believe you were charged in error or were unable to access the service, contact us within 7 days of payment.

3. Cancelling autopay and renewal charges

You can cancel autopay at any time from your account to stop future renewals. Cancelling stops the next charge; the period you have already paid for is not refunded and remains active until it ends. Automatic renewal charges are not refundable except where required by law or where you cancelled before the renewal and were still charged in error.

4. How to request

Email support@dmatx.com from the address on your account with your payment reference. We will review eligible requests and, where a refund is approved, process it to the original payment method through Razorpay.

5. Consistency with the payment processor

Refunds, where granted, are subject to what our payment processor (Razorpay) supports and to any statutory rights you have under Indian law.